Conner Spears

Strategist, Sr. Program Manager

Conner Spears

Archives

Field Notes from Google’s Customer Experience Lab (Part 2)

Getting started – What You Need to Interview In part one we talked about getting business owners on board for user interviews. You’ll find this next piece helpful if you’re testing out the usability of a product (new or existing), looking for feedback for market research or a survey, or trying to understand how a business

Field Notes from Google’s Customer Experience (CX) Lab

Conducting User Research with Local Businesses (Part 1) Research with small business owners is 1/3 patience, 1/3 observation, and 1/3 sales. User interviews are a lot of fun to do. It’s exciting to see someone outside of the product development team interact with whatever product you’re working on, especially if it’s new. Reactions from new users