Strategist, Sr. Program Manager
It starts innocently enough. A design mock is seen, a new feature requested out of context (under the premises of improving the user experience), and life moves on. It’s a good call when viewed from an isolated, strictly UX design perspective. For example, surfacing a support channel sooner rather than later in the flow. Making
Getting started – What You Need to Interview In part one we talked about getting business owners on board for user interviews. You’ll find this next piece helpful if you’re testing out the usability of a product (new or existing), looking for feedback for market research or a survey, or trying to understand how a business
Continue Reading “Field Notes from Google’s Customer Experience Lab (Part 2)”
Conducting User Research with Local Businesses (Part 1) Research with small business owners is 1/3 patience, 1/3 observation, and 1/3 sales. User interviews are a lot of fun to do. It’s exciting to see someone outside of the product development team interact with whatever product you’re working on, especially if it’s new. Reactions from new users
Continue Reading “Field Notes from Google’s Customer Experience (CX) Lab”